Job Description and Key Responsibilities:
· Perform outbound calls & address the customer's complaints pertaining to any kind of dissatisfactions with the products or services of the company & as well as of the associated partners.
· Perform end-to-end follow-ups with the customers & ensure that their issues have been rectified efficiently & amicably.
· Demonstrate a high-level of professionalism & communication skills especially in Bahasa Malaysia throughout the conversation with the customers.
· Diligently observe the timelines that has been promised to the customers for any kind of follow-ups & update the customers consistently on the current updates/solutions pertaining to their complaints before proceed close the cases.Apply